Job Title: Customer Service Administrator Location: Ashford Job Type: Full Time/permanent Salary: £26,600 per annum Hours: Monday to Friday 09:00 - 17:00 (Office based)
This role is ideal for someone who enjoys working with customers and supporting sales colleagues through excellent administrative support and accurate order management.
Key responsibilities
Process customer orders accurately and in a timely manner
Chase deliveries and update customers and internal teams on expected arrival times
Handle customer queries by phone and email, providing clear, professional responses and resolving issues where possible
Support sales teams with administrative tasks, including preparing documentation, updating CRM records and coordinating paperwork
Raise stock orders and liaise with suppliers/warehouse to maintain appropriate inventory levels
Maintain accurate records and contribute to process improvements to enhance customer service
Skills and experience required
Proven experience in customer service or administrative roles, ideally within an order-driven environment
Strong order processing experience and an understanding of stock/order workflows
Excellent verbal and written communication skills; confident when dealing with customers and internal stakeholders
