Are you ready to step into a dynamic role that's all about turning challenges into delightful experiences? Our client is a vibrant, family-oriented squad that thrives on passion, detail, and exceptional customer service looking for a Customer Service Administrator to join their busy and growing team
What's the Job? As a key player in our Customer Service department, you'll be the heartbeat of our sales operations. From processing orders to turning frowns into smiles, you'll ensure every customer feels like a star!
Your Adventure Includes:
Processing Orders: From payment to invoicing, keep the workflow smooth!
Order Management: Work closely with suppliers and coordinate deliveries like a pro.
Customer Connections: Handle inquiries with warmth via phone, email, and face-to-face.
Problem Solver Extraordinaire: Take on challenges and resolve issues swiftly-no complaint is too tough!
Team Collaboration: Coordinate with Marketing, Finance, and Purchasing for seamless operations.
Stay Informed: Keep up with product launches to wow our customers!
Process sales orders from point of payment to invoice, handling the intercompany process.
Process print orders on BC, liaising with purchasing on print costs and delivery dates.
Process sample requests and ensure these are raised as opportunities in capsule CRM.
When required, support on inbound phone calls.
Provide exceptional customer service in all levels of communications: emails, quotations, sales calls and face-to-face when required
Prioritise and process customer orders and requests submitted by telephone, email, or via the website
Check product availability for customer orders and order or restock items if necessary to satisfy the customer
What We're Looking For in the Customer Service Administrator :
A friendly, approachable personality that builds relationships.
Strong multitasking abilities and top-notch organizational skills.
A passion for customer experience and sales know-how.
A proactive attitude and a sense of urgency-because every moment counts
PERSONAL SKILLS:
A warm and friendly tone and personality that will improve customer relationships
Query management
Objection handling
Sales process knowledge
EDUCATION/QUALIFICATIONS:
Basic level Maths + English
Relevant training in procedures required for the role
Sales Training
Call Handling
Product Training
PROFESSIONAL EXPERIENCE / SKILLS:
Ability to multitask and prioritise tasks
Excellent time management and well-developed organisational skills
Attention to detail
Great verbal and written communication skills
Relationship building and lead generation
ATTITUDINAL REQUIREMENT FOR THIS ROLE:
Is willing to put team goals above personal goals
Conveys a sense of urgency by taking action and being proactive as required
Shows high level of confidence, positivity and tenacity
Resilience by reacting positively to any obstacles is essential
Yeovil Based
Full time- Monday to Friday- OFFICE BASED 8 am to 5 pm
