We use cookies. About our cookie policy

You're interested in

Customer Care Advisor

In or around this area

Ashford

Job reference

259044/001

Salary

Not Specified

Job Description

Customer Care Advisor

Job posted by: Emily Snaith

An excellent Customer Care Advisor position has become available, for our client in Ashford.
Working in their Customer Care team you will play a vital role in ensuring that assigned customers' requirements are met.

On a daily basis you can look forward to:

  • Building strong customer relationships by providing support for assigned business accounts to manage their expectations and delivering superior customer experiences

  • Using your account management expertise to effectively manage requests for changes and deal with inquiries

  • Preparing debit and credit notes, processing customer complaints and returns

  • Updating and maintaining accurate records, including account specific information, contracts, labelling, packaging and stock requirements.

  • Participating in continuous improvement initiatives by identifying opportunities for improvement within Customer Care and taking part in projects when relevant.

  • Collaborating with Planning on information relating to demand planning and stock positions. Actively participating in demand planning meetings through proactively asking for and acting on customer feedback.

You will be at the heart of their business enabling you to bring the voice of the customer to the site.

Your professional profile includes:

* Good knowledge and working experience in exports or International Trade (incoterms, shipping terms etc..)
* High school education or GCSE (minimum level C equivalent) in English and Mathematics
* University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
* Excellent verbal and written communication skills
* 2 + years' experience in a similar customer focused role
* Fluency in another European language is desirable
* Excellent customer service experience
* Ability to work under pressure and deal with ambiguity
* Excellent attention to detail
* An efficient personality with strong time management, administration and customer skills
* Microsoft Office Expertise
* Experience of using operations management software i.e. SAP or similar. Knowledge and previous experience in using SAP is desirable

Monday - Friday role, with generous salary. Please apply with your CV for more information.

Similar Customer Care Advisor jobs in the area

Kent - Margate
£9.50 - £12.00 per Hour
Kent - Dartford
£8.91 per Hour
Kent - Gillingham
up to £15.00 per Hour
Kent - Canterbury
Not Specified
Kent - Dover
£20500 per annum, Commission
Kent - Ashford
up to £20000 per annum

Apply

*
*
*
Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below.
No file chosen
Start typing your cover letter here
*
No file chosen
or import from cloud storage
Your CV must be a .doc .docx .pdf .rtf up to 10MB

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in our privacy policy.

Your CV is being uploaded, please wait...
Apply for Job

Application Complete

Thank you for sending your details. One of our consultants will be in touch shortly.

Browse more jobs

Sorry, there has been an issue processing your job application. Please contact your local branch.