We use cookies. About our cookie policy

Customer Advisor

DenbighshireWales, - Rhyl
up to £334.12 per week
Job Reference

Job Specification

POSITION: Customer Advisor (HSE)

LOCATION: Training 2 x weeks Rhyl (then working from home)

HOURS: Monday - Friday 9am-5pm ( up to 12 month contract)

SALARY: £334.12 per week

You will be responsible for delivering a service to an external client dealing with outbound enquiries to UK Businesses.


  • To provide a service via telephone in an appropriate manner and in-line with company policies.
  • To represent the relevant client and any other appropriate organisations ensuring a good standard of customer service at all times.
  • To act as an advocate for the customer, liaising between the customer and client / associated body.
  • To provide resolution at the first point of contact wherever possible.
  • Ensure that services provided meet with the principles of company and the client.
  • Provide information, advice and services to customers on behalf of the relevant client, its partners and other local/national agencies.
  • Take responsibility for resolving queries and completing the arising actions on behalf of the customer, progressing and chasing when required.
  • Ensure that a full accurate electronic record of all customer interactions is maintained.
  • To proactively identify improvements to service and assist with their implementation
  • To operate within the agreed boundaries, service levels and agreed targets of the appropriate client and related partners. ·
  • To maintain personal and professional development to meet the changing demands of the job, participating in appropriate training activities.
  • To take a flexible approach to changing patterns of work.


  • A high level of communication skills - the ability to provide detailed information and advice accurately, in a clear and positive manner
  • IT skills - ability to use a range of packages to provide, record and analyse information.
  • The ability to deal with customer contact using a range of channels including telephone, email, web chat, social media and others.
  • Creative approach to problem solving - able to investigate information from a range of sources
  • Knowledge of admin systems such as IT, web, telephony systems
  • he ability to seek out and understand the needs of customers, taking ownership and appropriate action in an ever changing environment
  • The ability to recognise the diversity of customers, identifying and assessing needs and tailoring services when necessary whilst demonstrating tact and diplomacy
  • The capability to demonstrate at all times high standards of personal, professional and ethical behaviour
  • A high level of integrity when dealing with sensitive or confidential information
  • The ability to work within a team, maintaining team spirit and team success
  • Self-motivated
  • Aptitude and desire to provide excellent customer service
  • A flexible approach to a variety of tasks with a can-do attitude ·
  • Commitment to development and training

Please call Nicola at HR GO recruitment for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk


Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below.
No file chosen
Start typing your cover letter here
No file chosen
or import from cloud storage
Your CV must be a .doc .docx .pdf .rtf up to 10MB

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in our privacy policy.

Your CV is being uploaded, please wait...
Apply for Job

Application Complete

Thank you for sending your details. One of our consultants will be in touch shortly.

Browse more jobs

Sorry, there has been an issue processing your job application. Please contact your local branch.

Similar Customer Advisor jobs in the area

Wales, Denbighshire - Rhyl
£334.00 per week
Wales, Denbighshire - Prestatyn
£8.91 per Hour, weekly pay
Wales, Denbighshire
Not Specified