We have a new and exciting opportunity available for one of my client who are seeking to recruit an experienced Administrator with excellent working knowledge of Excel, working in a small team environment Monday to Friday 8.30am-5.30pm with parking available on site.
You must have at least two years recent Administration experience with good working knowledge of Excel and other Microsoft packages. Working closely with Sales, Service and Logistics departments to ensure accuracy of contracts and timely renewal.
Overall Purpose of Job
To ensure all Service Contract functions run smoothly, dealing with incoming customer queries on contracts, processing renewals and ensuring the company procedures are followed.
Planned Maintenance Schedules - maintaining and putting together schedules for customers on a regular basis to ensure clear communication with customer and for invoicing purposes.
Posting and invoicing of jobs to ensure customers statistics and call charging is accurate.
Producing reports, both regular and ad-hoc depending on the needs of the business.
Main Responsibilities/ Key Result Areas
Maintaining incoming queries via the shared inbox for the Contracts email account.
Draw up contracts - contact customer/account handler to ensure processed accurately on a timely basis.
Maintaining Key Customer Accounts as assigned by Contracts Team Leader.
Process invoices submitted by sub-contractors for payment.
Management of customer portals - keeping information up to date and as accurate as possible, submitting invoice information for processing of payment.
Daily posting of planned works completed by engineers; closing references on customer portals where required.
Management of next planned dates on customer contracts within Navision, in accordance with customers' contract arrangements.
Periodic Maintenance Contract Invoicing - control, monitor and issue monthly/quarterly/ annual invoicing.
Assisting with daily invoicing of chargeable calls - to be processed in line with customer requirements and accounting deadlines.
Assist Credit Controller with service information.
Assist Sales with invoicing and contract information.
This is truly a remarkable opportunity with a great organisation who will invest in your future as much as you do so please do not delay responding. If you are interested, don't delay, send your CV over to Martina today!