Client Services Representative (Front of House / Business Centre)
Salary: £26,000-£28,000 (DOE)
Hours: Full-time, Mon-Fri, 08:30-17:00
Benefits: 25 days holiday, private healthcare, life assurance, pension, discretionary year-end bonus
Location: Cardiff
We are looking for a sharp, customer-first Client Services Representative to be the face of our business centre and keep day-to-day operations running smoothly. This is a brand-new site (24 offices / approx. 140 desks) with occupancy building over the coming months - ideal for someone who thrives in a hands-on, high-standards environment and is confident working independently.
What you'll be responsible for
Front of house & meeting rooms
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Own reception: greet visitors and occupiers professionally and build strong relationships fast.
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Keep reception and breakout areas immaculate and guest-ready at all times.
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Ensure reception cover is maintained 08:30-17:00.
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Manage meeting rooms end-to-end: bookings, set-ups, presentation, catering and AV readiness (liaising with AV support to fix faults quickly).
Customer service & centre operations
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Deliver an outstanding occupier experience - anticipate needs, solve problems, follow up.
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Monitor the running and presentation of the centre; log, report and escalate issues promptly.
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Liaise with contractors and suppliers (cleaning, handyman, maintenance) to maintain service standards.
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Support move-ins and provide welcome packs, including Health & Safety information.
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Liaise with the internet/telephony provider where occupiers raise queries.
Admin, billing & reporting
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Capture additional services (e.g., catering/ad hoc requests) and provide billing info within agreed timescales.
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Maintain accurate CRM records and activity logs.
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Support weekly/monthly reporting on sales and occupancy.
Sales & marketing support
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Handle enquiries, coordinate viewings and support licence renewals (with senior oversight).
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Maintain relationships with brokers/agents and support local marketing and social media.
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Spot opportunities to increase revenue through centre products and services.
What we're looking for
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Confident, polished and genuinely service-driven.
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Organised, detail-focused and able to juggle multiple priorities.
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Reliable, punctual and comfortable working independently.
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Background in reception, hospitality, serviced offices, facilities coordination or customer-facing admin is an advantage.
Additional info
You'll be based primarily on the first floor. A separate ground-floor reception team supports the wider building. Parking allocation is to be confirmed (likely available).
