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Client Services Manager


up to £30000 per annum
Permanent
Job Reference
256593/003

Do you have an estate agency, recruitment , hospitality or Lettings agent back ground?

Are you a natural sales person with great customer service?

Then read on.........

I am looking for a Client Services Manager 27k- 30k DoE

Sales is key, but there are other elements that will need to be embraced such as front of house, operations, financial elements and hospitality

The successful candidate will play an integral role promoting one of the clients business centres , in the centre of the Bristol property community. This is a key role in enhancing sales and ultimate financial performance of the centre.

Reporting to the Directors, the candidate will demonstrate excellent administrative, organisational and communication skills, be confident, show attention to detail, enthusiasm, adaptability, ability to multi-task and work under pressure, is highly motivated and proactive with a desire to contribute to the company more widely and a commitment to client/customer service. The ability to be a team player will be vital.

Initial Objectives:

  • To be accountable for the financial and operational performance of the centre.

  • To attract new clients and ensure the retention of existing clients with a view to maximising revenues.

  • Overall management, control and accountability for the financial and commercial performance of the centre.

  • Management of financial procedures.

  • Provision of exceptional customer service whilst ensuring operational efficiencies.

Duties and responsibilities

Sales & Marketing

  • Develop and maintain contact and relationship with Brokers and Commercial Agents and provide feedback on introductions.

  • Promote available space in the centre on pre-agreed commercial terms.

  • Achieve target sales to grow and maintain centre occupancy levels.

  • Manage licence agreement renewals to maintain centre occupancy levels and grow revenues.

  • Develop corporate account contacts with key local occupiers in order to benefit from potential special projects, overspill or other possible short term expansion requirements

  • To maximise revenue from various products available within the Centre.

  • Network with influencers, public sector, and inward investment bodies and target potential customers

  • Identify, recommend and implement local marketing initiatives.

  • Enquiry handling, viewings, contract negotiations and completions.

  • Creative and professional use of social media

  • Develop promotional campaigns for the business centre and its facilities.

Financial

  • Provide Financial Management Information to include monthly billing, revenue collection and financial reporting using Twiin software (training provided).

  • Manage the business centre in line with agreed annual budget to achieve the target financial returns.

  • Demonstrate a good understanding of profit and loss reports and managing costs.

  • Recommend and implement potential areas where additional revenue can be generated.

  • Present lettings and additional service revenue plans as required.

Client Services

  • Set, monitor and develop the standards of the Centre's presentation, to include cleanliness, health and safety and security, in alignment with agreed standard operating procedures.

  • Develop a culture of quality service, customer care and professionalism by encouraging open and honest feedback from the team, clients and through regular client surveys.

  • Oversee client move-ins, changes, modifications to fit-out and furniture requirements ensuring the onsite Client Service Representative delivers agreed terms of the license agreement, and subsequent continuation of the client /Client relationship.

  • Promote and build the Centre's reputation for exceptional standards of customer care.

  • Attend training courses and meetings as and when requested to do so, being responsible for own development.

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