Emergency Call Handlers
HR GO have this rare and amazing opportunity for Emergency Call Handlers to work in an inbound Call Centre based in Bedford.
This role is temp to Perm for the right person!
You will be answering operational calls that come into the EOC. Utilise the chosen clinical
triage software system in order to prioritise calls as soon as possible. Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly. Provide pre-arrival advice to callers where appropriate.
Expectations of Staff -
This is a challenging, emotional role with lots to learn. High pressured environment that is ever changing. Effective written & verbal communication skills. Customer service experience with effective listening skills. 4 GCSEs, key board skills & computer literate. Multi-tasking and remaining calm under pressure. Flexible, empathetic and compassionate.
Shift Pattern - 24/7 365 role with a mixture of days, late & nights in a rota, full training is provided with 1 week, classroom training Monday - Friday followed by mentoring shifts
If you feel that you have what it takes to be an Emergency Call Handlers, we would love to hear from you, apply today.
We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.
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