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B2B Customer Support Assistant

In or around this area

Hailsham

Job reference

SH1905/CSA

Salary

up to £23000 per annum, Neg, DOE

Job Description

B2B Customer Support Assistant

The ideal candidate will have previous experience in a B2B Customer Support environment and be capable of building strong relationships with customers. You should be enthusiastic and engaging with high energy levels and a positive/pro-active attitude, used to working in a busy fast paced environment. Currently you will be required to attend the office 2-3 days per week in addition to remote working, so must live within commuting distance. The ability to speak either French or German would be an advantage but is not mandatory.

Main Job Tasks and Responsibilities

Inputting of sales orders and other sales based daily computer duties.
Customer liaison: Talking with customers on a daily basis and assisting with any enquiries (products, deliveries, prices etc.).
General phone answering (dealing with enquiries & transferring calls).
Liaising with couriers regarding delivery issues.
Dealing with warranty and returned goods.
Liaising with sales team on leads and providing general assistance (samples etc).
Database Management: Keeping customer records up to date (Outlook and SAP databases).
Mail-outs: Electronic or hard copy mail-outs to Customers.
General filing of daily paperwork and other duties as reasonably required.

Personal Profile
Previous working experience within a B2B environment, as opposed to retail customer services.
Enthusiastic & energetic individual with excellent telephone manner.
Independent worker who is confident in using own initiative.
Self-motivated individual who delivers results.
Excellent interpersonal skills - able to develop effective relationships.
Cross cultural awareness, respect for other cultures.
Strong commercial insight & communication skills.

Key Competencies
Very strong written and verbal communication skills.
Excellent people management skills to interact with colleagues, cross-functional teams and third parties.
Good at building relationships.
Organisation, planning and time management.
Problem analysis and-solving, decision making.
Persuasiveness, adaptability and innovation.
IT Skills
Word, Excel, Outlook, CRM essential
SAP & ShoreTel; desirable but not essential as full training will be given

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

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