We are looking for an experienced and results-driven Bodyshop Manager to lead our team to success, whilst ensuring exceptional quality and smooth day-to-day operations. If you're ready to take on a management role where your people-focused leadership will make a real difference, we would love to hear from you.
THE JOB ROLE:
Strategic Leadership: Develop and execute the operational strategy to ensure the business achieves its short-term and long-term objectives, including growth targets, customer service standards, and profitability,
Operational Management: Oversee the entire service and repair operations, including vehicle intake, diagnostics, repairs, parts management, and quality assurance, ensuring that all work is completed to the highest standards and in a timely manner,
Team Management: Lead and motivate a diverse team, including workshop technicians, customer service staff, and management, fostering a culture of accountability, high performance, and continuous improvement. Uphold company policies and values leading by example at all times,
Process Optimisation: Identify opportunities to streamline operations, reduce costs, and improve efficiency. Implement best practices, standardized procedures, and key performance indicators (KPIs) to monitor and improve operational performance,
Customer Service Excellence: Ensure the business maintains a focus on exceptional customer service by overseeing customer interactions, resolving complaints, and ensuring that all work is completed to the satisfaction of clients,
Financial Management: Manage the operational sales budget, analyse financial performance, and implement cost-saving measures where necessary. Provide reports on profit margins, operational costs, and overall business performance,
Health & Safety Compliance: Ensure compliance with all relevant health and safety regulations and fire safety within the workshop, ensuring a safe working environment for all employees and customers,
Supplier & Vendor Relationships: Manage relationships with parts suppliers, equipment vendors, and other external service providers to ensure timely delivery, cost-effective sourcing, and quality standards,
Technology & Systems Management: Oversee the integration and optimisation of technology, including vehicle diagnostics software, repair tracking systems, and inventory management tools. Utilisation of Business Data to guide and aide decision making,
Performance Reporting: Regularly report to the Directors and senior management team on operational performance, KPIs, customer feedback, and any challenges or opportunities for growth,
Security Management: Responsible for management of site security requirements that safely deliver to Insurance and contractual requirements.
SKILLS & EXPERIENCE TO INCLUDE:
Proven experience in an operational management role, ideally within the vehicle repair or automotive sector,
Strong leadership skills with the ability to inspire, motivate, and manage a team effectively,
Exceptional problem-solving abilities and a proactive approach to identifying and addressing operational challenges,
Knowledge of industry-specific regulations, health and safety standards, Fire Safety and best practices,
Excellent financial management skills, including budgeting, forecasting, and cost control,
A thorough understanding of vehicle repair processes, parts management, and repair technologies,
Ability to work under pressure and manage multiple tasks simultaneously,
Excellent communication and interpersonal skills, with the ability to interact with staff, customers, and external stakeholders,
A results-driven approach, with a focus on continuous improvement and achieving operational goals.
QUALIFICATIONS:
Full Uk Driving Licence
Security Clearance pass will be required and maintained
Audatex(desirable)
Autoflow trained (desirable)
IMI Level 3 in Body & Paint or equivalent industry experience
THE PACKAGE:
£60,000 - £65,000 basic salary (depending on experience) + bonus system enabling OTE of up to £80,000,
45 hours per week Monday - Friday
Company car (or cash alternative)
23 days annual leave + bank holidays
Workplace Pension Scheme
Executive Costco Membership card
Complimentary payday lunches, provided by us!
Long-service rewards
Utilise the companies Trade Discounts
Departmental Reward and Recognition
Complimentary refreshments
Staff Referral Bonus for introducing new team members
