ASSISTANT MANAGER OF LUXURY LUGGAGE BRAND OPENING IN HEATHROW AIRPORT.
STORE IS OPEN 5AM-9PM, EARLY, MIDDLE, LATE SHIFTS, 37.5 HOUR WEEK
To be a part of a management team that drives sales productivity, efficiency, and customer service levels of the store.
Manage the sales performance of the store/concession and staff productivity level.
Manage and develop the Supervisor.
Customer Service and Store Performance
Maintain and increase the sales figures of the store/concession.
Ensure all forward planning that is necessary for the store/concession is implemented.
Ensure that sales budgets/targets are communicated to staff and the progressive result of the store/concession.
Monitor productivity of the sales staff on a weekly/monthly basis.
Ensure staff acknowledge customers quickly and offer friendly, courteous and efficient service.
Be aware of competitor ranges and price points.
Record and reports any missed opportunities.
Ensure that all staff has a thorough knowledge of all products.
Ensure that all customer follow up is done promptly and efficiently.
Ensure that any phone enquiries/sales are handled efficiently.
Ensure that all staff has a thorough understanding of the company mystery shop format, and that this is used as a method of training.
Confident in handling customer enquiries and complaints when required
Ensure that the shop floor coverage is maintained.
Staff Training & Development
Product Management- Maintains all price files, and brand profiles, and uses these to assist with stock requests and replenishment.
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