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Apprenticeship Service Team Advisor

In or around this area

Newcastle upon Tyne

Job reference


Hourly rate

£8.91 per Hour

Job Description

Apprenticeship Service Team Advisor

Job posted by: Angela Hewitt

An exciting opportunity has arisen to work on the National Apprenticeships Service team. The Apprenticeship Service team handle inbound tasks from employers, training providers and employer-providers and end point assessment.

Apprenticeship Service helpline Advisers offer information to large organisations regarding the apprenticeship levy and how to use the appropriate systems in order to manage their apprenticeship funding.

The post holder will be responsible for identifying technical support queries and taking the customer through a step by step process to reach a successful resolution. Additional tasks will include raising complex queries to Tier 2 technical support and managing ongoing incidents by providing regular updates and gathering further details when needed.

Apprenticeship Service Advisers are expected to work at an efficient pace, maintaining focus throughout set daily tasks and communicating in a clear and concise manner.

Your day-to-day duties will include handling inbound tasks from our customers who require assistance or information in regards to their online accounts. The team supports these stakeholders in a range of ways: from account set-up, answering questions in relation to funding and the apprenticeship levy, and an element of technical support assistance. This can be via incoming telephone calls and emails, as well as providing a small number of outbound calls, to customers requiring technical incident updates where required.

The team work closely with their Team Manager to ensure the delivery of high quality service and work to consistently improve performance.

Core hours required are 8-8 but there may be a requirement to work outside normal office hours when necessary, therefore a flexible attitude to working hours is essential. Salary is £8.91 per hour.

This position is to start Tuesday, 4th May 2021 with an initial training period up to 10 days and HRGO are one of the acting Agents working on the Client's behalf.

Please apply today or call 0191 2301818 for more information.

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