We are looking for a reliable and organised Administrator to join the team on a temporary maternity cover basis. This role offers the opportunity to provide essential administrative and customer support across a range of tasks, ensuring smooth day-to-day operations.
Key responsibilities
Manage incoming and outgoing email correspondence, prioritising and escalating where necessary
Accurate and timely data entry into internal systems and databases
Provide excellent customer service via phone and email, handling enquiries professionally
Investigate and resolve invoice queries in liaison with finance and customers
Support onboarding of new customers, including processing new customer contracts and relevant documentation
Call taking and routing; logging calls and actions in line with team procedures
Skills and experience required
Proven experience in an administrative or customer service role
Strong email management and call-handling skills
High level of accuracy and attention to detail for data entry and contract processing
Experience managing invoice queries or working with finance teams
Excellent verbal and written communication skills
Ability to multitask, prioritise and work independently under pressure
