Job Title: Admin Manager Location: Ashford Salary: Starting salary £28,000 - £29,000 per annum (dependent on experience, this will be reviewed again after probationary period) Hours: Monday to Friday 08:30 - 17:30 (Office based with some flexibility to work from home)
Job overview:
We are looking for an experienced Admin Manager to lead and develop a team of Customer Service Advisors . The successful candidate will be responsible for day to day team management, workload distribution, performance monitoring, and ensuring service levels are consistently met.
Duties include:
Lead a team of Customer Service Advisors, providing regular check-ins, motivation and coaching.
Allocate and balance workloads across the team to maintain efficiency and meet demand.
Monitor service levels and KPIs, identify gaps and implement actions to meet targets and SLAs.
Conduct one-to-ones, performance reviews and deliver regular feedback and development plans.
Manage shift rotas, cover planning and resource forecasting to ensure continuous service delivery.
Handle escalations and complex enquiries, supporting advisors where needed.
Liaise with other teams to ensure smooth handovers and consistent customer experience.
Skills/experience required:
Previous experience supervising/managing a team in an office setting is essential
Strong communication skills
Previous experience in diary management and scheduling would also be preferred.
