2nd Line Technical Support Analyst

We are seeking a highly motivated, self-sufficient and technically minded 2nd Line Support Analyst to join our growing Service Desk team, This role will be working as part of our Service Desk Team and at times onsite supporting our client base

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Key responsibilities:

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• Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.

• Perform duties that include ticket support on Helpdesk and project work and hardware maintenance.

• Have a diligent approach that achieves a long term and cost-effective result for our clients.

• Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.

• Demonstrate a professional, respectful, and proactive approach to customer service.

• Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.

• Bring an in-depth knowledge of Windows technologies, Office 365 and Desktop operating systems.

• Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

• Fulfil any other such duties as required in line with business needs.

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​Industry Knowledge & Expertise:

​Windows Desktop XP-11

Microsoft Office 365 support and administration

Cloud computing

Desktop support and general troubleshooting

Strong networking capabilities (DNS, routing, switching etc)

Demonstrable experience as a 2nd Line IT Engineer.

Essential Skills / Experience:

Exposure to firewalls & Networking

Apple products and support

Group Policy administration

Technology Surveys and installations

Previous MSP experience

Ability to work outside of normal hours where required

Full UK Driving Licence

Benefits:

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As a company that encourages and builds on a great work/life balance. We have a strong set of core values and work ethic to help a positive work environment.

​Relaxed, environment, where we value pushing our team forward.

Career development and training plans for all team members

21 days holiday plus bank holidays, increasing by 1 day every year of service to a maximum of 25

Contributory pension scheme

Work wear included

Team challenges and prizes

Regular company social activities

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We recognise that career development is important to our staff, we offer staff ongoing training and opportunities for skill development; this is monitored and coordinated through 6 monthly staff appraisals. There is also scope for career progression within the team

£23K - £28K