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111 Call Handler

In or around this area


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Hourly rate

£11.44 per Hour

Job Description

111 Call Handler

HR GO are currently recruiting for 111 Call Handlers on behalf of a Public Sector health organisation based in Rotherham. This is a temporary position with the possibility of becoming permanent for the right candidate.

Please only apply if you can cover all shift patterns, which includes Nights and Weekends this is a 24/7 service.

Pay Rate: Weekdays £11.44, Nights & Saturdays £ 15.44, Bank Holiday £19.33

24h or 30h per-week on a ROTA

As a 111 Call handler , you will be the first point of contact of communication with patients, patient's relatives, health care professionals and other callers.

Expectations of Staff:

  • You will assess patient's condition and ensure they are directed to the most appropriate health care professional.
  • You will provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home
  • You will deliver high quality, safe and clinically effective health care over the telephone using clinical decision system NHS Pathways
  • You will be an effective communicator with good keyboard skills,and able to deal with confidential/sensitive and distressing information.


  • Minimum of 4 GCSE's at Grade C+ or equivalent, including English and Math's.
  • Driving licence
  • Customer Service Experience

Experience Required

    • Previous call centre environment
    • Ability to deal with confidential/sensitive and distressing information
    • Customer service experience
    • Excellent listening skills
    • Remain calm under pressure
    • IT literate

Parking on site is available.

Training is for 10 weeks at either Wakefield or Rotherham - the first 6 weeks would be full time, 100% attendance required. There will another week that would be classroom based to consolidate learning, this will usually be between week 10 and week 14.

If you feel that you have what it takes to be a Health Advisor, we would love to hear from you, apply today

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this role. Thank you for your interest and please continue to look at our website for future opportunities.


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