Our client is looking to recruit Temporary Full Time Live Chat Advisors until around 31.12.2021 to join a busy contact centre environment based on site on the Wirral. Starts available throughout November and December for training and must be flexible to work on rota basis any 5 out of 7 days between 9am-6pm.

You will be working on behalf of one of a well known Online Retailer and duties will include:

• Answering incoming customer service emails/live chat's from customers - where is my parcel/delivery based queries/refunds and complaints
• Processing customer queries and amendments as requested
• All associated back office administration duties
• Handle customer enquiries telephonically/email/live chat and social media channels
• Liaising with customers, internal/external departments
• Manage and resolve customer complaints and identify and escalate priority issues
• Document all call information according to standard operating procedures

To apply please register with us at www.hrgo.co.uk/register or call us on 0151 203 1757 ask for Beth or Jon for more details.