We are currently seeking 20 x Fully remote working Inbound Call Handlers to work on behalf of our client. Starts 2.11.2021 and 12.11.2021 , you will be required to provide own equipment including Laptop/Computer along with Headset and microphone. Have strong WIFI access and suitable place and environment to work from home.

These are all full time roles, 40 hours per week and candidates must be fully flexible any 5 out of 7 days Monday-Sunday working between 8am-9pm. Full training will be provided across the initial training period and will be provided remotely.

You will be required to handle high volumes of incoming calls on behalf of a well known High Street Retailer. Duties will include.

• To process a high volume of customer service enquiries accurately and resolutely within handling times, while fully respecting any quality assurance requirements
• To ensure all processes and procedures are fully adhered to, satisfying customer requests to the highest standard and within service levels
• To liaise with colleagues, where required, to resolve customer queries
• To deliver first class customer service, promptly handling all calls received; foster strong customer relations and actively promote the brand and its values.
• Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf

You will be confident, able to build rapport and have gained previous customer service experience. Must be a competent computer user and work well alone. Subject to DBS check prior to start.

To apply please register with us at www.hrgo.co.uk/register then please call Beth or Jon on 0151 203 1757 for interview.