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Hourly rate
Job Description
Temporary Customer Service Agent
Customer Service Agent
Bishops Stortford
£9.50 per hour
Hours: 5 days out of 7 on a rota basis. You MUST be able to work weekends.
Monday to Saturday - 9.00am - 5.30pm & Sunday 9.00am - 4.00pm
Immediate start
Main Duties & Responsibilities:
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To deal with all customer orders and queries by telephone, emails and letters and promptly process all orders/queries
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To contribute to the attainment of the departmental target
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Accurate data entry
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Taking customer call backs
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Provide exceptional customer service at all times
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To effectively follow all departmental procedures
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To make suggestions on procedure/process improvement
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To embrace change with enthusiasm to ensure that the department develops and grows as the business develops and grows
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Where necessary be involved in training of new staff
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General admin tasks as required
Essential skills and experience:
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Customer service skills
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MUST be flexible and able to work weekends
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Confident and professional telephone manner
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Excellent communication skills both verbal and written
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Good IT skills including Outlook and Word
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Excellent organisation and time management skills
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Ability to multitask