Technical Customer Service Advisor We are helping our local client recruit for a Technical Customer Service Advisor to join their company to work within their small, but busy Customer Service department. Our client is a leader in their field, who distribute sporting goods and based on the outskirts of Bishops Stortford. The successful candidate will be technically minded who has previous experience within a Customer Service based role. Key Responsibilities: * Provide technical support for sporting goods, diagnosing technical issues via the telephone. * Dealing with the Retailers, Service agents and End Users * Dealing with unhappy customers via phone and email. * Ability to understand technical terms, be able to break things down and explain to the customer. * Other ad hoc administration duties Essential skills: * Must be technically minded with an interest on how things work * Must have experience within a Customer Service background. * Excellent attention to detail * Must have a polite, confident telephone manner. Salary: £19k to £20k pa