HRGO are recruiting a Technical Assistant based in Dover for a temporary assignment up to 10 months.
The successful applicant will need to:
Providing technical support to both internal and external teams.
Ensure enquiries are dealt with accurately and in a timely manner
Raise purchase orders.
Ensure customers receive the best possible experience in a timely and courteous manner.
Key Tasks:
Understand, implement, and follow all relevant procedures included in the Company's Quality Manual.
Become fully conversant with the Company's literature, website, Spec. Codes, part nos. and descriptions.
Become fully conversant with the uses and proper installation of the Company's products, having particular regard for the requirements of relevant standards, codes of practice and other recognised regulations.
Provide specifiers, customers, users and company personnel with verbal and written technical backup and advice on the use, performance and suitability of Company products
Provide specifiers, customers, users and company personnel with verbal and written technical backup and advice on the use, performance and suitability of Company products.
Receive customer enquiries; issue accurately and on a timely basis, orally, electronically or in writing, as appropriate, prices, quotations and requisite answers and information.
Receive and accurately record electronically or on appropriate forms, verbal and written sales orders, quotations and amendments.
Use computer terminal to enquire of customers, orders, parts, prices, procedures, products, projects, quotations, samples, services, specifiers, stock, etc.
Attend to customers / specifiers/ users who visit the Company
Regular liaison with Customer Service colleagues to ensure accurate and timely quotations and orders
Regular liaison with External team.
This will suit a self starter, with excellent computer skills and willing to learn.
Hours are Monday - Thursday 8.30am - 5pm and Friday 8.30am - 2.30pm
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