Team Leader

Birkenhead Based - Full Time

£25,000 PA + Up to £4K Performance Bonus

Purpose Summary

You will be responsible for managing a team of Enquiry Account Managers, whilst also making outbound calls to construction professionals with the aim of increasing our client's enquiry/quotation rates.

The key areas of responsibilities for the Enquiry Team Leader include:

• Ensure your team's targets & KPI's are continually hit and reviewed

• Ensure effective and consistent communication throughout your team

• Support Account Managers with development & performance via internal tools

Skills, Experience and Qualifications

Essential Skills:

• Tenacious with a passion to exceed targets

• Excellent people management skills

• Strong understanding of the construction process

• Full proficient in all aspects of Microsoft Office applications

Competencies:

• You'll be enthusiastic and hardworking, with a flexible can-do attitude and be inspired by providing outstanding help and support to our customers and our employees.

• You will want to be part of something special and contribute to the success of the team.

• You will be articulate, with excellent interpersonal and communication skills, a warm and friendly telephone manner, and the ability to build rapport fast.

• You will have excellent organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management and prioritisation skills.

• You will be bright, positive, self-motivated, and quick to learn.

• Excellent attention to detail will be essential for accurate and well-written communications.

Principal Responsibilities

• Make outbound calls to construction professionals, to promote the key features and benefits of our clients' products

• Ensure the CRM database is updated and managed efficiently

• Consistently hitting target on own accounts

• Ensure the team complete performance trackers

• Identify Account Managers knowledge gaps and assist with training needs

• Data Management - ensure data is up to date on all your Managed Account Divisions and that all projects and opportunities are being called correctly

• Identify weaknesses within the data suggesting solutions e.g., project times, wrong sectors

• Support Account Managers with their development & performance via Clear Review (internal tool)

• Oversee day to day teams operations, maintain and evaluate processes

• Attend Client review meetings

• Report & communicate with clients on a regular basis to provide stats/results/objections & communicate back to Account Managers

To apply please forward your current CV to laurab@hrgoliverpool.co.uk or call 0151 347 1110