Job Specification
Position: Travel Systems Support Assistant
Locations: Work from Home - Remote Role
Hours: Monday - Friday between 8.00am-6.00pm
Salary: £26,650 - £29,725 DOE PA + Additional Benefits
Purpose of Role
As my client is currently in a period of growth, they are looking to enhance and expand their quality support and assurance team. Level 2 Product Support is a key role between customer and development teams, responsible for receiving, handling and escalating product support issues across their teams.
Tasks & responsibilities include:
Handle 2nd line support issues across our product base
Triage, troubleshoot, and attempt to resolve problems reported by users
Investigation, escalation, creation, and management of product defect reports to the development team
Creation of detailed and useful product defect reports for the development team
Ensure customer are kept updated on the progress of their support issues
Support the test team in creation, review, and implementation of system test plans, scripts, and harnesses
Create, review, and maintain product documentation and training material
Work closely with the development team to understand customer issues and ensure speedy resolution of those issues
Build detailed knowledge of our product offerings to be able act as a subject matter expert for future enhancement and development efforts
Act as the 'voice of the customer' within the development centre
Skills and Experience
Knowledge of Amadeus, Sabre, or other GDS system is a requirement
Excellent written and verbal communication skills
A patient nature and ability to deal with customers over the phone
A flexible attitude and the ability to perform under pressure
A commitment to quality and a thorough approach to the work
The ability to work well within a team
Knowledge of online travel booking systems, product support preferably within a software or travel company
Please call Laura @ HR GO Recruitment on 0151 347 1110 or email laura.burtenshaw@hrgo.co.uk
Simply start typing below and when you're done, click the 'Save' button at the bottom of this page.
Thank you for sending your details. One of our consultants will be in touch shortly.
Browse more jobsSorry, there has been an issue processing your job application. Please contact your local branch.