My client, a leading claims handling specialist is looking for a Subsidence Claim Manager to join them. This is a hybrid role with regular visits to the Cardiff office.

You should have a proven track record and experience in handling subsidence claims from start to finish. You will be part of the home- based team, responsible for your own case load.

Accountabilities will include:

• To support the Subsidence Specialist, in particular being able to instruct site investigations, CCTV surveys, basic crack and/or level monitoring, arborist reports and specialist subsidence suppliers

• Running own caseload of subsidence claims and making assessments to establish the extent and value of domestic and commercial damage and repairs.

• To have full understanding and awareness of the caseload to be able to progress claims to conclusion.

• To manage the completion of all tasks within service level agreement timescales as specifically set by the client or the company.

• To own the resolution of issues within own area of influence and encourage others to do the same.

• To ensure your cases meet all required SLAs and that claim progress efficiently.

• To be able to handle all policy queries and ensure correct application of policy terms.

• To be able to handle subsidence specific aspects such as correct ABI

• To work with the Team leader to ensure that you comply with the process and best practice requirements.

• Responsible for producing a quality service to internal and external loss adjusters and insurer clients

Qualifications and Experience:

Experience of technical property claims handling and complaints, in particular for Subsidence

Recognised qualification with Chartered Insurance Institute and working towards RQF Level 4

Construction knowledge related to repair of a wide range of buildings is advantageous.

Specialist experience in subsidence is compulsory.

Educated to min 5 GCSEs & 2 A Level as minimum and further education an advantage.

As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers

£20,000-£30,000 dependant on experience.

28 days holiday

Workplace pension

Healthcare

Your birthday and a beach day off

Charity days

Health and wellbeing initiatives and social activities.

Ongoing training and development.