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Job Reference
Hourly rate
Job Description
Student and Customer Services Adviser
Student and Customer Services Adviser
Temporary Staff - ongoing until around 3rd July 2020
37 hours per week
Working pattern to include 8.15am starts and 6.00pm finish on a flexible rota basis
£8.21 - £8.50 per hour
Job Purpose
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To work with the existing Student and Customer Services Advisers to provide an excellent service for students, visitors, customers and all other college stakeholders.
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To provide a professional and efficient first point of contact for all customers visiting the college reception area.
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To actively engage in developing and promoting the departmental operational plan
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To actively engage in achieving the College strategic aims and development plans
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To actively promote equality, diversity and fundamental British Values in all aspects of the role.
Key Roles & Accountabilities
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Provide a friendly, courteous and professional reception service for the college.
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Liaise with telephone callers or visitors in an efficient, professional and timely manner ensuring that all queries are either answered at the time, or returned personally.
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Provide general advice and guidance for College programmes which will enable applicants to successfully identify the appropriate learning programme. Advice and guidance may be delivered to prospective learners by phone, post or in person.
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To provide general financial information including course fees, available bursaries, childcare support and transport costs to applicants and college learners.
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To assist in the coordination and operation of the application to enrolment process for all full time and part time learners including arranging interviews, keep warm activities, and contacting applicants.
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Create paperwork/packs for students and courses as required.
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Update ProSolution with accurate and timely applicant, interview, learner, enrolment, attendance and bursary data.
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Liaise with external partners where appropriate to enable successful outcomes for all applicants.
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Participate in college enrolment and other college events.
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Have a flexible approach to working within the department and adhere to staff working rotas.
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To assist other members of the Student and Customer Services team as required to meet the needs of the organisation and a fluctuating workload
Other Duties
The Post Holder may be required to perform duties other than those given in the Job Description for the post. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not of themselves justify the re-evaluation of a post. In cases, however, where a permanent and substantial change in the duties and responsibilities of a post occurs, consistent with a higher level of responsibility, then the post will be eligible for re-evaluation.
The Red Berry team always review and process job applications swiftly as possible. However due to the high volume of CVs that we receive online, we regrettably are not always able to respond to every applicant individually. If you've not heard from us within 7 working days, unfortunately on this occasion your application has not been successful