STORE MANAGER FOR A NEW SHOP OPENING IN HEATHROW AIRPORT.

To manage and develop your team to drive sales productivity, efficiency, and customer service levels of the store/concession.

Management and responsibility of all store/concession operational functions. Manage and develop the management and sales team.

Manage the sales performance of the store/concession and staff productivity level.

Positively promote the image of the company.

RESONSIBILITIES:

Customer Service and Store/Concession Performance

Maintain and increase the sales figures of the store/concession.

Actively search for new business opportunities outside of the store/concession.

Effectively manages all of the sales performance of the store/concession by completing daily/weekly/monthly sales charts.

Confidently liaises with all host management.

Regularly assesses the store/concession turnover, and uses initiative to implement and improve the takings.

Ensure that sales budgets/targets are communicated to staff and the progressive result of the store/concession.

Monitor productivity of the sales staff on a weekly/monthly basis, including completing all the in store sales charts.

Ensure staff acknowledge customers quickly and offer friendly, courteous and efficient service.

Be aware of competitor ranges and price points, and ensure that you regularly visit other retailers.

Record and reports any missed opportunities via your weekly report, and email to head office.

Manage all customer follow up and ensure that it is done promptly and efficiently.

Manage the level of after sales service and repairs for customers, including all correspondence.

Manage any phone enquiries/sales to ensure they are handled promptly and efficiently.

Manage the mystery shop store/concession result, and ensure this is communicated to the individual staff member and all other team members.

Manage all customer enquires and complaints, and ensure they are dealt with in a prompt and pro-active manner.

Ensure that the shop floor coverage is maintained, and that staff are allocated to cover key areas.

Staff Training & Development

Visual Merchandising

Responsible for the implementation of all store/concession visual merchandising guidelines, including windows.

Direct your management team, and staff to uphold all of the company in store guidelines.

Coach and train staff in all company visual merchandising guidelines.

Ensure the products are clean, tidy and well presented to company guidelines.

Ensure a high level of store/concession housekeeping, including the shop front is maintained at all times, and giving direction to cleaners.

Regularly liaises with the company visual merchandise manager.

Administration:

Responsible for the handling of cash, petty cash and all other financial transactions.

Implements any changes to procedures quickly and efficiently to company standards.

Accurately completes any weekly/monthly paperwork to company standards.

Ensures any paperwork completed by staff is done correctly and to company standard.

Maintains all paperwork and files in the store/concession including the office area, in a methodical manner.

Manages any markdowns, price changes, discontinued lines that need to be actioned.

Liaise with head office and/or other stores on a regular basis.

Manages all store/concession price files, store and brand profiles, and uses these to assist with stock requests and replenishment.

Please apply for the full job description.