• Service Desk Manager
• Eastbourne
• £30k-£35k

HRGO Recruitment Eastbourne is recruiting for an experienced Service Desk Manager/Supervisor to head up their in-house Service Desk team. You and the team will provide a high level of support and expertise to Clients.

The successful applicant will have a demonstrable track record of maintaining strong relationships with customers, within an IT Service Desk environment and will have solid experience of defining, monitoring and managing Service Level Agreements (SLAs) within an IT services/solutions business is essential for this role. Experience of working to ITIL standards preferred.

The Service Desk Manager is responsible for the daily operation of the Service Desk team consisting of 1st, 2nd and 3rd Line Technical Consultants. The position involves managing the Technician's workloads, scheduling the technical calendar, driving efficiency's and managing the tickets based on urgency and technically availability. Conducting one-to-one reviews and helping individuals meet their KPIs is a core aspect of this role.

The Service Desk Manager will be assisting and advising service desk staff. It is therefore essential that you have in-depth knowledge of and experience with the following from a support perspective:

• Windows Server Management
• Active Directory and Group Policy
• Exchange/Office 365
• TCP/IP, DNS/DHCP
• Server Virtualisation
• Networking and Routing
• IP Telephony
• Backup Infrastructure

The successful applicant will have excellent interpersonal skills, the ability to negotiate with customers and build long-lasting, profitable relationships.

The successful person will be able to demonstrate the following:

• A willingness to learn and co-operate as part of a team
• Confidence working in a busy environment
• An excellent telephone manner, along with friendly customer service skills
• Attention to detail
• A proactive, logical approach to problem solving coupled with common sense
• Good communication, literacy and organisational skills

Benefits:

• Competitive salary
• Individual training and development plans
• Regular company and team social events, plus participation in charity and sports events
• Cycle to Work scheme
• Enrolment into the workplace pension scheme
• Membership scheme offering discounts at major retailers, leisure and travel operators, a free monthly cinema ticket and more
• Private health-care after 3 years of service
• Unlimited tea and coffee in the office

If interested please apply within.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.