Service Coordinator

MG258445

£24000

Fantastic position working with a great team. To be considered for this position you will have experience of booking out engineers to various sites and have working experience of dealing with KPI's and SLA's.

Due to the nature of the business our client is a very reactive environment and at times highly pressured, therefore the successful individual needs to be able to manage the expectations of the company in a professional, efficient and proactive manner. Through extensive training, continued support and leadership, every individual is part of a team and with this is in turn expected to support all departments where required. Key requirements:

Customer focused with the ability to build strong relationships both internally and externally

Self-motivated and focused with the ability to work well under pressure

Must be computer literate

Reactive planning background with geographical knowledge

Target driven

Adaptable while thinking outside the box

Excellent organisation skills with the ability to multi-task

Ability to take ownership of the role and responsibilities

To ensure all Service Desk functions run smoothly within the Companies and Customers' expectations:

• Planning

Daily planning of reactive jobs for engineers within specific regions in line with agreed SLA

Ensure team engineers are on schedule for completing all planned jobs and ensure actions are taken where changes/flexibility are needed in line with agreed SLA

Daily planning of service jobs for engineers within specific regions in line with agreed SLA

Ordering the correct materials/parts/kits for jobs, taking ownership to ensure kits are received in line with agreed SLA

Raising required passes/permits for upcoming jobs

Work with other internal departments to plan/complete required jobs in line with the needs of the company

• Administration

Monitor incoming team and individual emails and action

Upload jobs from customers

Deal with incoming calls and action where required

Update customer portals in line with agreed SLA

Review closed jobs and post for invoice in line with agreed SLA

Being first point of contact for Customers within your specific region

Managing quotes and agreements for jobs

Liaise with internal departments to ensure communication is clear while doing the best for the Customer

With clear Management by objectives outlined within the role, daily reporting and quarterly/6 monthly reviews take place in line to support all individuals in their personal and professional goals while pushing the requirements of the business.

The following are identified as key result areas:

Overall Customer SLA

Completed legal service work

Posted invoicing

Productivity

Outstanding jobs, specifically age of call

If you are looking for progression within your already successful career and would like to join this highly successful company then don't delay, apply today!!