HR GO are now recruiting for a Service co-ordinator to join our private clients exciting business based in Broadstairs. This is an opportunity to work for a company that offers the successful candidate the beginning for an amazing career. You will receive comprehensive training for this role in addition to training in various other departments to get an overall insight to how the entire company operates and creates the success they want you to be part of.

YOUR RESPONSIBILITIES

* Effectively handle customer enquiries via telephone and email.

* Process orders and monitor through to completion.

* Prepare quotations.

* Providing the highest level of customer service in terms of both practical advice and action in areas where technical knowledge and experience are necessary (training will be provided).

* Liaise with internal departments and external suppliers to ensure customer deliveries are accurate and on time.

* Establish close working relationships with colleagues and customers.

* Be organised and proactive, plan and balance priorities and have good attention to detail.

* Create sound practical procedures which incorporate checks for accuracy.

* Be persistent in problem solving, researching the facts and resolving issues in a timely and thorough manner.

YOUR PROFILE

At least 2 years' experience in office-based Sales and customer service is a must for this role.

Leadership experience in an office based environment is also preferred.

▪ Previous experience of working in a professional customer focused environment.

▪ The ability to write good business correspondence including e-mails, internal notes, reports, and memos.

▪ A good eye for detail and high level of numeracy and literacy

▪ Fully proficient in MS Word and Outlook (AS400 experience desirable)

▪ Calm under pressure with the ability to multi-task, deal with interruptions, work to tight deadlines, prioritise and work independently.

▪ Enthusiastic, confident and friendly personality.

▪ A good team player and a 'can do' attitude.

Employee testimonials:

Testimonial 1

"I started at **** in 2010 as a Service Co-ordinator, I was welcomed into the office and trained by the Office Manager before starting my Service Coordinator role. After 2 years I was promoted to Sales Office Supervisor, this is a challenging but rewarding role.　 I have been at ****** just over 11yrs now and cover when the Office Manager is on Holiday. ******* in my opinion is a good company to work for who offer help and support when needed and a good working environment. The Sales office has a good mix of different personalities which works really well and there is always someone to support you.　 There are opportunities to further your skills with online training provided by ***** free of charge."

　Testimonial 2

"Technical Sales Co-Ordinator - I find my working role enjoyable due to working with a friendly supportive team within the work place, which offers a relaxed sociable working environment. My position involves order processing, communicating and helping colleagues and customers, providing support, help, & problem solving information when needed over the phone or via email. We work with outlook, our internal AS400 system for order processing and the Webex internet phone system which work well together to help us provide a helpful, professional service.

Whats in it for you :

Competitive salary

• Modern facilities - staff canteen with free hot & cold drinks, snack vending machine, fully equipped kitchen, pool table, table tennis (occasional staff competitions), on-site showers

• Good public transport links and local amenities

• Free on-site parking

• Structured new Starter Training Programme

• Ongoing staff development

• IT training (e-learning and workshops)

• Staff secondments to other departments

• Staff comms - company newsfeed via MS Teams

• Yearly appraisals, half yearly reviews, regular line manager check-ins and staff development / training plans

• Participation in community / charity projects - staff litter pick, Xmas card charity donations, Macmillan coffee & cake days

• Summer and Xmas staff events

• Xmas shutdown - we usually finish Xmas Eve and return 2^nd Jan

• Employee recognition scheme (gift vouchers)

• Long service awards (gifts / gift vouchers)

• Discretionary Xmas bonus

• Bike to work scheme (tax / NI savings and spreading the bike payment over 12 months)

• 4% employer and 4% employee pension contribution.　 Our employer contribution rises to 7% after 5 years' service (11% overall contribution which is above the statutory minimum of 8%)

• Employee assistance programme - 24 hr helpline from Health Assured to support our employees through any of life's issues or problems (counselling, bereavement, financial wellbeing, legal information,　 tenancy & housing concerns, alcohol & drug issues, medical information, child support, family issues)

• My Healthy Advantage wellbeing app (free subscription for all staff)