Our client is looking to recruit additional Sales and Customer Service support, based in Widnes. These are full time roles working 37.5 Hours per week Monday-Friday 8.30am-5.00pm. Offering excellent opportunities and benefits to the right candidate.

Job Purpose:

• To work as part of a UK Team to handle all internal and external sales and service contacts in line with the required levels of customer expectation and satisfaction at all times.

• Get to know the customers, their businesses and most importantly someone who connects well with people

• Attend and understand all of our internal training programmes that covers products, customer support and processes

• Support your colleagues across all work streams to ensure all work activity is completed within the required timescales to the desired level.

• Main Responsibilities:

• Working in partnership to create joint growth plans through product, market reviews, new ideas and initiatives.

• Monitoring and analysing sales of key product groups and following them up with proactive suggestions to the team initially.

• Utilising company tools and reporting to analyse and make responsible commercial decisions.

• Effective use of CRM

• Review reports received 2 hourly/daily and action where applicable

• Make pro-active calls in order to hit target e.g. cold calls, load builds, discuss historical orders

• Participating in bespoke training courses

• Liaise with Internal departments regarding stock availability, route planners, delivery and communicating results back to the customer

• Communicate special offers/promotions to customers

• Build and maintain internal relationships with Account Managers

• Dealing with all incoming calls & queries

• Order Input

• Investigating common/recurring issues and logging them so they can be monitored and improved upon

• Receiving and processing/investigating customer complaints through to resolution

Skills/Experience

• Good knowledge of SAP, systems and processes along with IT Skills (Microsoft Word, Excel, Powerpoint)

• Passion for delivering and driving excellent standards of customer service

• Sales up selling and cross selling techniques

• Ability to manage own time in order to hit daily,weekly and monthly deadlines

• Good interpersonal skills and relationship building

• Results driven

• Self Motivated to achieve personal targets

To apply please forward over a CV to laurab@hrgoliverpool.co.uk or call Laura direct on 0151 203 1757 to discuss.