HRGO Recruitment are looking to recruit a Regional Chartered Building Surveyor on a permanent basis, based out of the North East of England region.

This role is to support our developing property and large loss adjusting teams. You will provide advice/guidance on complex building issues arising from losses referred to you, including scheduling work, preparing tender documentation and managing the tender process. The work will be referred to you by our own adjuster teams and third-party adjusters. You will regularly deal with losses in excess of £100,000 and you will be required to project manage losses through to completion.

Key Account abilities:

* Working independently but as part of a home-based UK team, you will be responsible for your own portfolio of work.

* The work will involve repairs caused by all the major perils but mainly, fire, flood, escape of water and impact and all types of domestic buildings and some commercial property.

* Responsible for producing a high standard of service to internal and external loss adjusters and insurer clients.

* Being a building construction technical referral point for the team, including confirming repair costs.

Running own caseload of high value/complex property repairs, including conducting site visits and assessments to establish the extent and value of domestic and commercial damage and repairs.

Provide support to our adjusters - assistance with scope reviews, structural engineers report reviews/ queries, loss assessor scopes, tenders, joint site visits, project management

* Empathising and engaging with the customer to ensure that they are treated as an individual.

* Maintaining confidentiality and high personal ethical standards throughout.

* Providing a high level of technical, quality and customer service commitment.

* Remaining customer and client focus at all times

• Understanding and adapting claims handling to the client's brand to 'buy in' to the brand affinity. Where required providing a seamless service where the client becomes invisible to the customer and all they see is their Insurer's brand.

Qualifications and Experience:

1) MRICS desirable. Associate RICS considered depending on experience or nearing the end of their APC

2) Extensive construction knowledge related to repair of a wide range of buildings is essential. Technical and Building pathology knowledge is required.

3) Specialist experience in a related subject would be an advantage.

4) Extensive and demonstrable property claims insurance experience is an advantage.

5) A good level of construction industry experience/knowledge, including cost is required.

6) As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers.

7) Training will be provided to the applicant on Company processes and procedures.

Core Competencies:

1. * Technical understanding of the construction of buildings.

2. * Report writing to a high standard.

3. * Ability to make decisions, plan and see things through to the end whilst communicating with multiple parties.

4. * Must be inquisitive and a problem solver.

5. * Great organisational ability with a responsible, honest and positive approach

6. * Proven high levels of literacy and numeracy

7. * Excellent customer service and communication skills including a great telephone manner

8. * Ability to work under pressure

9. * Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)

10. * Complaint Handling skills

11. * Personable, approachable, motivating and strong team working connections.

The role will be working remotely and offers a competitive salary, plus company car and excellent company benefits.