General Overview:

• Provide administration support to the Regional manager in assisting in the day to day running of the regional operational team
• Working with the Regional Manager and the Operational team in the continuous review, amendment and development of the cleaning operations across the client sites.
• Support the Regional manager with administrative projects in line with the business requirements
• Assist in the administration and maintenance of key operational processes and procedures
• Support in the preparation and co-ordination of monthly service reports for the Regional manager's client's monthly meetings for existing and new clients. Chase all necessary information from all key areas for the preparation of the monthly Management Information Reports where required.
• Support in the tracking of Regional Manager Monthly reporting and KPI indicators
• Assist in the administration of client enquiries and resolutions.
• Maintain and develop relations with key client contacts and sub-contractors

· General duties including word processing, diary management, minute taking, producing and updating reports, absence reporting and confidential documentation as determined by the Regional Manager.

· Liaise with the regional management team and support functions to ensure all administrative tasks for the region are completed in a timely manner

· Ensure compliance in relation to organisational procedures for Health, Safety and Environment, Service Delivery, Quality, Finance, Purchasing and HR.

Complexity:

· All training will be given for the operation of all office systems and procedures.

· Supervision and support will be continually provided by the Regional Manager

· Regular one-to-one sessions will be held to monitor progress and provide opportunities for feedback.

Person Specification:

Essential:

• 1 years+ administration experience
• Proficient in Microsoft Packages (Excel, PowerPoint & Word)
• Organised and good at time management
• Flexible approach to work
• Work well under pressure
• Team player
• Logical and clear thinker
• Good Communication skills
• Keen eye for detail
• Strong relationship builder
• Have vision, drive, tenacity and determination.

Desirable:

· Experience working within an FM environment

· Experience of working on SAP, Maximo or similar CAFM system