Main duties, responsibilities and results areas :

• To meet and greet all visitors and staff with a warm, professional and courteous welcome and to contact their host as appropriate.

• To arrange temporary security passes for visitors as required.

• To administer changes to the access controls in relation to the Churchill Place building to employee security passes.

• To liaise with Landlord security team around new starters and leavers to ensure that they can maintain the integrity of their own access control system at the gates to the main reception

• To answer calls affably and efficiently, taking clear and detailed messages when necessary and transferring calls as appropriate.

• To act as a central point of contact for any issues relating to building or equipment faults, ensuring that issues are escalated/reported appropriately.

• To monitor and respond appropriately to all queries within the central reception service inbox.

• To administer the desk/meeting room/AV equipment booking system including routine audit to ensure that the system is being used correctly and that resources are accessed equitably.

• To organise hospitality as requested, ensuring that the appropriate financial authorisations are in place.

• To organise couriers as requested, ensuring the appropriate financial authorisations/budget codes are in place.

• To maintain the central GSS stationary store, ordering additional stock as necessary.

• To undertake daily checks of the shared resources (e.g. printers, copiers etc.) ensuring that they are operational and fully stocked with ink and paper each morning.

• To ensure any noticeboards are kept tidy and up to date, removing inappropriate or out of date items as necessary.

• To provide a local induction to the office environment for any new starters to GSS. This will include a tour of the building, instruction on the desk/room booking system, use of shared resources etc.

• To collect and sort the incoming post at the postal point (staff are expected to collect and deliver from the central location) and to arrange for outgoing post to be collected in line with building management processes. Undertaking regular audits to ensure that post is being collected by teams.

• To check that shared areas are kept clear and tidy, reporting breaches of the clear desk policy to the office manager.

• To manage the allocation of staff lockers, ensuring that teams update regularly to account for leavers

• To ensure that central store of equipment such as foot stools, spare keyboards etc are maintained in good, clean working order

• To undertake ad hoc administrative duties as directed by the Office Manager.

• The postholder may also be asked to support the relocation of the move from the Prescot street premises in the first few months of their appointment.

• The reception staff maybe required to wear an Trust approved uniform in order to present a professional image.