Job Specification

Position: Performance Coordinator

Locations: Ellesmere Port

Hours: Monday - Friday between 8am-7pm

Salary: £29,725 PA + Bonus and Additional Benefits

Purpose of Role

You will be highly motivated and experienced in ensuring high performance across all key business areas to help enhance quality of service. You'll be part of a wider team supporting the business by immersing yourself in the end-to-end operations process and management information, working to support requests from Senior Managers whilst also working autonomously to find opportunities across the business. By developing and maintaining reports, dashboards and intelligence, this role plays a key part in ensuring we understand, manage, and improve performance.

• Build an understanding of the measures, metrics, and key performance indicators we need to monitor our service provision, service availability and performance

• Identify opportunities for improvement in performance against SLAs and / or productivity

• Monitor, maintain and trouble-shoot current management information dashboards and reports ensuring data quality and integrity

• Contribute to design and implementation of reports and dashboards, including data collections and analysis using Excel, SharePoint, or Power BI

• Work closely with the Training Department and support with training the team

• Work closely with the Team leaders to bring on staffing performance

• Coaching staff members to maximise productivity whilst maintaining the high level of accuracy

• Reviewing and delivering performance plans

• Work closely with Management to create/drive the monthly focus

• Adhoc tasks/ projects from Manager

• Bi-weekly 1-2-1 with all staff

• Quality control of emails and calls ensuring service standards are achieved

Skills and Experience

• Be personable and creative with excellent communication skills and a strong customer service ethic - this is essential to making the role a success!

• Be a committed, enthusiastic, and supportive team member

• Deliver an efficient and professional service to internal and external customers

• Maintain high levels of accuracy with the ability to prioritise and manage time well

• Work in a positive, proactive, and determined manner

Please call Nicola @ HR GO recruitment on 0151 3471110 or email nicola.evans@hrgo.co.uk