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Accountability's:
· Liaise daily with senior nurse on duty on each area within your zone. Resolve any issues where possible and escalate to managers if necessary. · Responsible for ensuring that all staff within your zone work in a safe manner and in accordance with Serco H&S/COSHH/method statements. Responsible for reporting an incident, safety observations or near misses on Assure. · Ensure that the catering and domestic service within your zone is being maintained to at least the minimum standards expected of the contract and in accordance with issued domestic and catering schedules/SLAs. · Responsible for ensuring that all staff within your zone are working to their allocated shift timings and are always wearing the correct uniform and PPE. Monitor breaks of staff to ensure that all staff are working to their contracted hours. · Responsible for the line management of allocated staff within zones; this includes all performance management, absence management, disciplinary/grievance processes, and any other immediate HR requirements. · Provide advice and guidance to staff within your zone as required. Following initial induction training, complete competency checks for new starters and allocate an experienced mentor until competent to operate alone. · Encourage patients to complete feedback forms through regular patient survey activities · Complete performance reviews for all staff within your zone annually (with a six-monthly review) · Responsible for ensuring communications are passed on to all staff within your zone of responsibility.
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Essential:
Food safety certification to level 3 within 12 months of employment Must Have:
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