Hrgo are seeking Part Time Health Advisors, in Rotherham. As a Health Advisor for the Integrated Urgent Care service, you will be the first point of contact of communication with patients, patients' relatives, healthcare professionals and other callers. Using NHS Pathways to record patients' demographics and basic clinical information, you will assess their condition and ensure they are directed to the most appropriate healthcare professional or end disposition.
You will provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home.
Duties
To deliver high quality, safe and clinically effective health care over the telephone using clinical decision system NHS Pathways
To support patients to manage their own condition at home, where clinically appropriate
To liaise effectively between caller and third party in critical situations/areas of concern eg child abuse, where information is not consistent or may be disputed
To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence based advice and signposting to an appropriate service
To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression
To use complex communication skills to negotiate (using language support services as necessary)
To undertake alternative roles (with appropriate training and support) within the wider Trust in a business continuity situation.
Skills
Effective communicator (both verbal and written)
Effective engagement and influencing skills
Effective listening skills
IT literate
Experience Required
Excellent telephone manner
Effective social skills gained from experience dealing with the public
Customer service skills
An understanding of the call handling and telephone triage roles
Experience of liaising with multi-disciplinary agencies
Qualifications
3 GCSEs at grade C or above (or an equivalent qualification) including English OR
have successfully completed NHS Pathways training OR
have considerable customer service skills and experience which they are able to demonstrate
Hourly Pay Rate:
Weekdays £10.09
Nights & Saturdays £13.62
Sundays and Bank Holidays £17.15
24hrs - 30hrs a week
Please only apply if you can cover all shift patterns, which includes Nights and Weekends.
This is a temporary position but could lead to a permanent role for the right candidate. This is an excellent opportunity to work with a professional and trusted organisation. If you feel you have the relevant experience, then please apply with an up-to-date CV.
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