• Job Title: Order Processor
• Location: Eastbourne
• Salary: £21k-£24k based on experience
• Hours: Monday -Friday - 8.30AM-5.30PM

HRGO Recruitment are looking for a competent service driven person to join our clients sales team as an Order Processor covering maternity leave.

You must be reliable, work well under pressure and have experience in a similar role.

Previous experience working within a window fabricator would be a huge advantage as would working with Window Designer software.

Communication and IT skills are essential for this role.

The work is detailed & it is critical that your accuracy is to a high standard so an attention to detail & ability to self-check your work is required as mistakes at the processing stage can be very costly for the company.

The role includes but is not limited to the following.

• Process orders to create accurate manufacturing and order acknowledgement data within the daily deadlines.
• Process quotations accurately to daily deadlines
• Upload and check customer orders
• Generate paperwork for customers and production.
• Provide processing support to customers via telephone.
• Refer to technical data provided to assist customers with technical enquiries.
• Double check processed orders for errors and omissions when required.
• Liaise with suppliers and complete orders for non-stock items.
• Contact customers regarding order queries.
• Log communication details in our system (OpenView)
• Confirm all verbal agreements in writing via email.
• Advise the customer of delays to their requested delivery date.
• Ensure customer confidentiality is maintained at all times.
• Ensure the company email system is logged on and used professionally and appropriately.
• Identify any issues/problems with our processing software and report to the relevant person.
• Workstation to be kept clean and tidy at all times.
• Ensure company's rules and Health and Safety policy is adhered to at all times.
• Any other duties as required including holiday and sickness cover.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.