HRGO Recruitment are looking to recruit an Operations Director for our prestigious Funeral Services Client in the North West region, who are a well-established market leading prepaid funeral plan provider. They are a dynamic Company and have plans for extensive growth, servicing 10,000 funeral plans, with forecast growth of 12,000 plans per annum. This role offers an excellent salary of up to £80,000, subject to experience, with the addition of an attractive benefits package. This is a nationwide role and you must be willing to travel throughout the UK. As an Operations Director, you will be responsible for the management of a multimillion pound budget, heading up a new national funeral director retail division. Job Specification:- * Devise a roll out strategy on several factors; competitive criteria, profile analysis and other KPI's * Set up new business, launching the first funeral director services in the North West region * Identify acquisition opportunities of established funeral director practices * Launch of additional branches with a view to cover services across the UK * Recruitment of regional managers and branch managers * Servicing of a rapidly growing client base of prepaid funeral plan customers, together with the supply of at-need standard packages and bespoke funeral services Experience/Knowledge * Funeral industry experience is essential * Minimum of 5 years' experience at a senior Operations Manager/director level * Evidenced retail management at regional level, resource planning, budget management and project management skills * Proven understanding and track record of sales and service in a consumer facing environment * Excellent knowledge geographically of the UK and logistics The successful candidate must have a working knowledge of the latest published versions of the regulatory guidance and internal materials created to support adherence to legal obligations. * GDPR 2018 * Anti-money laundering regulations * Company complaint procedure * Health and safety policy * Company training material * The Financial Services and Markets Act 2000 (Regulated Activities) Order 2001 * British Code of Advertising Practice