We use cookies. About our cookie policy


London - Rainham
Not Specified
Job Reference

The position holder will provide clear operational direction to the ocean freight forwarding team that delivers consistent 'right first time' service execution and accounting. They will ensure customers have an excellent experience, consistent achievement of service level targets.

Key responsibilities:
* Plan business activity and delegate workloads across the operations teams through effective team and individual engagement.
* Ensure Standard Operating Procedures and Service Level Agreements are in place, and complied with, for all business handled by the branch.
* Review and develop existing process standards and KPI's to improve operational efficiency.
* Act as escalation point for the customer and network, ensuring any issues are raised with the Import Manager
* Conduct Company disciplinary and grievance procedure as appropriate, demonstrating a fair and consistent approach.
* Provide timely and accurate reports to Management as required.

* Engage and motivate the Freight Forwarding team through coaching, performance management and appraisal techniques.
* Provide weekly briefings to the operations team to ensure awareness of operational performance and future planning
* Coordinate holiday planning, ensuring absence is managed within company guidelines.
* Provide operational cover for the team in their absence.
* Promote a positive and supportive working environment equally for all members of the team.

* Monitor performance & cost of all external suppliers to the branch.
* Ensure all department administrative and accounting functions are completed within agreed timescales and deadlines, ensuring compliance with accounting standards and practice.
* Ensure successful implementation of all new network and BDM business. Attend client visits as required.

Key requirements:
- Ocean freight experience - ESSENTIAL
- Experience of leading high performing teams


Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below.
No file chosen
Start typing your cover letter here
No file chosen
or import from cloud storage
Your CV must be a .doc .docx .pdf .rtf up to 10MB

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in our privacy policy.

Your CV is being uploaded, please wait...
Apply for Job

Application Complete

Thank you for sending your details. One of our consultants will be in touch shortly.

Browse more jobs

Sorry, there has been an issue processing your job application. Please contact your local branch.

Talk to a Consultant

Similar OCEAN Freight - TEAM LEADER jobs in the area

up to £40000 per annum
London - Houndslow
up to £37500 per annum, pension, health, holiday, bonus
London - North West London
£9 - £9.5 per Hour
London - East London
Not Specified
London - East London
£14.00 per Hour
London - South East London
Not Specified