JOB TITLE:

Ocean Export Agent

DIRECT REPORTING STRUCTURE:

Ocean Export Lead Agent/Supervisor and/or Manager

INDIRECT REPORTING STRUCTURE:

District/Branch Manager

PURPOSE:

ü Support the department strategy on a local level

ü Offer best in class customer service

SUMMARY DESCRIPTION:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Export Department.

KEY RESPONSIBILITIES:

· Ensure smooth and timely freight process flow

· Ensure accurate and timely data entry into our operational system

· Track and Trace Ocean Export Files and reporting

· Use Global Ocean Export Monitor on a daily basis.

· Ensure documents are timely sent and Shipping notices communicated to overseas and customers

· Ensure accurate and timely client and vendors billing.

· Interact with our customers in arranging their international shipments, meeting customer service standards.

· Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).

· Meet compliance at all times to regulations internal and external in accordance with government regulations.

· Understand department process flow, and looking for best practices to improve operational efficiency and productivity

· Ensure all customers standard operating procedures in place and updated in Customer SOP

· Meet KPI standards in accordance with the Company's procedures

· Overseas communications, timely responses to emails and requests (internal and external)

· Escalation of problems to Management when necessary

· Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

· Meets company standards of 52 hours training per year per employee.

· Attend training classes when required.

· Complete mandatory training when required.

· Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

· Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

· A good understanding of Expeditors' Products and Services

· Understanding of ocean documentation process a plus.

· Hazardous Materials certification (preferred).

Skills:

· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

· Pro-active, strong organisational skills.

· Good Microsoft Office and computer skills

· Fluent in English.

Behaviours:

· Positive and willing to help attitude

TRAINING AND QUALIFICATIONS:

Training Requirements:

· Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

· 6 months to 1 year related experience and/or training; or equivalent combination of education and experience