National Apprenticeship Service Helpline Advisor
Tyne and Wear - Newcastle upon Tyne
£8.43 per hour
Start Date: ASAP
Do you have Call Centre experience and looking for an exciting new Challenge??
My client based in Newcastle has an exciting opportunity to work on the National Apprenticeships Service helpline. The high profile campaign continues to expand and requires dedicated and conscientious staff members to meet ongoing targets.
Successful candidates should have vast experience of dealing with high volume outbound calls, sending and responding to email and follow up on introductions to ensure customer satisfaction.
In order to ensure that all service users receive the excellent provision that they are accustomed to form the National Apprenticeship Service a strong passion for going the extra mile and driving excellent is needed.
Successful candidates will be expected to work 37.5 hours per week, with core hours between 8 and 6. Some flexibility will be required to work outside of normal office hours when necessary.
Key Responsibilities include:-
Work within defined quality guidelines and maintain good practices at all times
Access and research information sought by callers quickly and accurately
Accurately collate and record caller information for use in management information reports
Develop and maintain an interest in related topical issues and those likely to affect contacts
Deliver specialist subject matter as appropriate
Undertake administrative and other tasks as required relevant to working environment
Work to daily and weekly targets
You must have relevant experience of working one-to-one with a target audience and also have an exceptional telephone manner and excellent communication skills both verbally and written.
You must also possess excellent listening skills and have the ability to interact with employers and training providers in a professional manner and the ability to assimilate key information from appropriate sources.
You must also be competent in Microsoft Office.
Knowledge of apprenticeships, trainee-ships would be advantageous however a full extensive training programme will be available.
This role pays £8.43 an hour and is a temp to perm role. You will be expected to attend a Group Assessment Day and also register with the Agency. They are looking to recruit ASAP, so please apply today for this exciting opportunity! Call 0191 2301818 for further information.