Job Title: National Accounts Customer Service Advisor
Location: Birchwood - Warrington
Salary: £9.29 per hour (fixed term until 31st December 2020)
Job Description:
You will act as the primary day-to-day interface between our client and National Account customers and carry out all aspects of customer service work, to enable them to meet its customer service targets, ensuring that National Accounts are developed and retained.
You will generate a strong focus on customer retention, development of customers and build strong relationships with all internal and external customers. Answer and record all inbound calls in an efficient and professional manner and handle conclusion of all correspondence received within given timescales.
Ensure prompt resolution of complaints and carry out proactive customer service activity as directed, whilst consistently working to processes and quality standards.
About your Knowledge, Skills & Qualifications;
Excellent IT Skills
Experience in a customer service role with commercial awareness
Excellent communication skills
Organised and methodical.
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