HR GO are proud to be working with Ashford Borough Council in the search for a temporary Monitoring Operator.

This role will be for approximately 3 months, working on a rotating shift pattern to cover the 24/7 surveillance desk. Shifts will be 0600-1800 and 1800-0600 and can include weekends.

Applicants MUST have a valid SIA Licence in CCTV Surveillance.

SUMMARY:
To be responsible for providing cover across the CCTV, Lifeline and Out of Hours services.

REQUIREMENTS:

• To respond and prioritise emergency telecare calls.
• To operate the CCTV system in accordance with procedures and current legislation.
• To act as controller of the Town Net Radio and respond to the Police radio when required.
• To operate the out of house service in accordance with procedures.
• To prioritise workload according to the number of incidents and levels of risk being monitored.
• To maintain records of all activities and communications in response to each request.
• To report any equipment malfunction that affects the delivery of service.
• To provide the highest standard of Customer Service, maintaining confidentiality at all times.
• To liaise with partner agencies and all services with requests for assistance.
• To make decisions using knowledge and experience within parameters set by management.
• To work shift patterns on a rota basis including weekends and bank holidays.
• To promote a culture of strong communication and team working with the service and support other areas of the business.
• To follow Safeguarding policies and report any concerns.
• To attend training and team meetings.

EXPERIENCE:

• Experience with CCTV or Lifeline
• Experience of IT systems
• Experience of being innovative and problem solving
• Clear spoken English and clear handwriting
• Strong organisational skills
• The ability to speak with vulnerable people with empathy
• To be able to remain calm under pressure and dealing with potentially distressing incidents.
• Valid SIA Licence in CCTV Surveillance.