Lead Technical Support & Installations Engineer - Telecoms Reporting to the Business Operations Manager supporting the client's business and customers with technical support across both the IT and Telecommunications infrastructure. Expected to learn and understand all products and services which are supported to ultimately take technical support tickets to resolution with agreed/allotted time frames and cost to business. Required to attend customer premises on a national basis, this position therefore requires considerable UK travel and time away from home with all expenses paid. The successful candidate will have access to a company or pool vehicle and therefore should have a full driving licence containing no more than 3 points. The ability to work overtime when required plus time away from home leads this role to suit someone from a domestically secure background, a leader and motivator and self-starter You must be adept in use of MS Office, particularly Excel, Word, Internet and email and an excellent face-to-face and telephone communicator. Key responsibilities and accountabilities: * Raise support tickets for customer as and when required for technical support desk * Record notes of Customer conversations for future reference * Rectify job tickets within set time frames and SLA * Lead the installations of telecoms systems at customer premises nationwide when required * Assist with customer visits as and when site visit required to rectify ticket * Liaise with customer throughout ticket process to ensure customers are kept informed through to resolution * Effective in planning and scheduling a busy installations team Core hours are Monday to Friday 8.30am to 5.30pm but some overtime will be necessary to carry out the work to schedule during busy times Basic salary starting from £27000 per annum neg. plus overtime /out of hours payments. To apply for this role please send a current CV and covering letter to Trevor.ancelet@hrgo.co.uk or telephone 01603 763500 if you require more information on this or other opportunities via HR GO.