Position: Junior Technical Support Specialist

Location: Ellesmere Port / Hybrid

Hours: Monday - Friday between 8am-7pm

Salary: £20,000 - £22,000 PA DOE + Bonus and Company Benefits

Contract: Permanent

My client is currently seeking a Junior Technical Support Specialist to join their ever-growing business. This is a fantastic opportunity to develop within their role with excellent in-house training and career development coupled with a variety of benefits.

What the company offer:

• Modern office environment, easily accessible with local transport links within walking distance, onsite parking

• In-house training and on-going career development

• Pension company contribution

• Company Bonus Scheme

• Long Service and Employee Awards

• Hybrid working options for this role (2 days office based/ 3 days home working)

About the role:

• Serving as first line support for all technical and general queries via various channels (email, phone etc) for our products

• Troubleshooting client and internal issues thoroughly and communicating resolutions to the end user in a precise and clear fashion, with working examples and documentation

• Escalating technical issues to the team and Product Manager with clear and precise information and examples to ensure a swift resolution

• Working alongside the Relationship Manager and the wider team to onboard new clients with various user stories

• Regression testing and release testing of new features and products

• Monitoring health and usage via our alerting and monitoring systems, flagging issues, and creating monitoring dashboards to create a robust overview of our product usage and stability

Skills and Requirements:

• Be ready for extensive training on all technical and non-technical aspects of the role

• Be a committed, enthusiastic, and supportive team member

• Deliver an efficient and professional service to customers

• Attend and contribute in a positive and objective manner at team meetings or any relevant departmental/company meetings

• Compile accurate business communications and reports as required

• Acknowledge correspondence within set standards and timescales

• Assist other departments when and where necessary to ensure business continuity and minimum standard performance

• Strive to continuously improve the quality (presentation, accuracy, and coverage) of information relevant to the product

• Strong customer service ethic

• Knowledge of Outlook, Excel & Word

• High levels of accuracy

To apply please forward your current CV to laurab@hrgoliverpool.co.uk or call 0151 347 1110 to discuss in more detail.