JUNIOR IT SUPPORT ANALYST Job purpose To provide IT help desk (1st/2nd Line) support covering 150+ users at the site, performing daily networking tasks, and to ensure the IT service is consistent and adequately supported. Roles & Responsibilities * To install, maintain and upgrade all IT related equipment across the business * To provide general support and excellent service * Support and train new colleagues to the department ensuring they are aware of system backup procedures * Ensure all help desk tickets are responded to in a timely manner and ticketing system is maintained with up to date call information * Set up and remove user accounts from the network, adhering to company governance policies * Maintain asset tracking system and documentation, ensuring all assets are correctly allocated * Providing weekend support on a rota basis Skills * Working knowledge of Windows OS and Office * Flexible attitude with strong customer focus * Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers * Ability to effectively prioritise workload * An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT support team Experience & Qualifications * 1-2 years IT experience is preferable * Knowledge of active directory, DNS & DHCP preferable * Working knowledge of Windows OS and Microsoft office products