We are currently assisting a successful company in their quest for an IT Dev Ops Engineer. This company pride themselves in providing the best quality service to all of their customers, this is evident in their year on year growth. As a Developer, you will be responsible for assisting both internal and external clients which are across 35+ sites nationally. A proven track record in Service Desk Support is essential for this role. You will also be managing various projects. If this sounds like a company you would like to work for then keep reading! Main duties include: * 2nd / 3rd line service desk support including core application support * Log & Resolve Incidents, deliver services, escalate when required * Take ownership of end user faults and bring them to a successful resolution * Provide remote support to a large percentage of the business user base * Support the smart phone estate locally and remotely * Software installations and PC hardware upgrades * Manage various projects * Microsoft Office 365, SharePoint, Windows OS, Network Printing support * User and access administration in Azure AD * Refer / escalate service cases to internal team members * Refer / escalate service cases to external suppliers when required * Support the infrastructure for the company's core applications The ideal candidate: * Good people and interpersonal skills to build effective relationships with all levels of professionals. * Ability to plan well and prioritise work. * Maintain calmness under pressure. * Azure stack * Office 365, SharePoint * Firewall, Router experience * WAN / MPLS * Service desk solutions * ITIL certified * Proven IT Support experience * Strong decision-making and communication skills. * Ability to handle diverse people. * Excellent communication, customer service, interpersonal, written and presentation skills. * Good hands-on technical experience required * Experience/Qualifications in implementing best practice processes, specifically around ITIL and Prince2. The hours for this role are Monday to Friday, 8:30am to 5:30pm. If you are interested or would like further information, please contact emily.snaith@hrgo.co.uk or call the office on 01233 634242.