Job spec

Position: Inbound Order Processor (Temporary Immediate start)

Location: Birkenhead

Hours: between 8am-8pm

Salary: up to £349 per week

Have you been furloughed and are looking for temporary work to keep you busy, we are looking for a number of customer Advisors to assist during a busy spell up until April and full training is given. You will work on behalf of an online distributor of personalised cards and unique gift ideas, bouquets, plants etc.

Immediate starts available

Duties

• Answering incoming customer service calls from customers - where is my parcel and delivery based queries
• Processing customer queries and amendments as requested
• All associated back office administration duties
• Handle customer enquiries via phone /email/live chat and social media channels
• Liaising with customers, internal/external departments
• Manage and resolve customer complaints and identify and escalate priority issues
• Document all call information according to standard operating procedures

Generic Profile

• Excellent telephone manner and clear verbal communication skills
• Call Centre experience advantageous and Customer Service experience preferred
• Excellent grammar and punctuality
• Committed to delivery of a consistently high quality of customer service
• Ability to communicate in a clear and effective manner via different methods
• Excellent listening and questioning skills
• Excellent conflict management skills and objection handling techniques
• Confident personality and skill in striking rapport with the customer
• Basic level of keyboard competence and computer literacy
• Enjoy working within pressurised, target driven team
• Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment
• Good team player

Please register your details on our website www.hrgo.co.uk/register-new and call Beth or Laura once complete to process your application on 0151 3471110.