HRGO Recruitment have a fantastic opportunity for a number of Customer Service Advisors based in the Washington area on behalf of our award winning client to start early November.
This could potentially lead to a permanent contract for the right candidates, dealing with high volume inbound calls, emails and complex queries.
Agent Candidate Profile:-
*
Ability to demonstrate empathy with the customer
*
Dealing with both inbound calls and high volume e-mail based customer related queries and determining the best resolution
*
Responding to customer enquiries and complaints by phone, email and letter
*
Excellent Technical knowledge with the ability of using various systems
*
An ability to build rapport with the customer
*
An understanding of social media to help keep abreast of client's products
*
Must possess an excellent telephone manner
*
A team player who proactively shares knowledge, expertise and ideas
*
Ensure the highest level of customer satisfaction at all times
Terms of Contract:-
*
£8.70 per hour
*
Temp to Perm role for the right candidate
*
Over-time available
*
Working Hours are based on a 40 hour week contracted between 8am and 8pm Monday to Sunday, therefore you MUST be flexible for shifts.
You must be an excellent communicator both written and verbal, excellent keyboard skills, be confident and have a sound background in customer service or administration.
INTERVIEWS ARE BEING HELD NEXT WEEK , SO APPLY TODAY OR CALL 0191 2301818.
Application Complete
Thank you for sending your details. One of our consultants will be in touch shortly.