9/5/2018 7:50:08 AM
GBP
HOUR
8.32
TEMPORARY
HRGO Recruitment
https://www.hrgo.co.uk
HRGO Recruitment
236799/001
England
Tyne and Wear
Gateshead

Inbound Customer Service Advisors


Tyne and Wear - Gateshead
£8.32 per hour
Temporary
Job Reference
236799/001

HRGO Recruitment have a fantastic opportunity for a number of Customer Service Advisors based in the Washington/Gateshead area on behalf of our award winning client with a start date of 4th March. This is a temp to perm role for the right candidates, providing primarily e-mail and on-line Customer Support and Inbound Calls for a high-end on-line furniture retailer.

Agent Candidate Profile:-

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Ability to demonstrate empathy with the customer
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Dealing with 60% online/email enquiries and 40% phone based customer related queries and determining the best resolution
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Responding to customer enquiries and complaints by phone, email and letter
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Issuing gift cards and refunds as and when required
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An ability to build rapport with the customer
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An understanding of social media to help keep abreast of clients' products
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Must possess an excellent telephone manner
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A team player who proactively shares knowledge, expertise and ideas
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Ensure the highest level of customer satisfaction at all times

Terms of Contract:-

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£8.32 per hour
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Temp to Perm role for the right candidate
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Over-time available
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Working Hours are based on a 40 hour week contracted between 8.00am and 10.00pm.

You must be an excellent communicator both written and verbal, be confident and have a sound background in customer service or administration.

Interviews are looking to take place w/c 18 February 2019 so please apply today!

You must also be available to register with the Agency prior to interview with the Client.

If you are interested in this role, please apply today or call 0191 230 1818 for further information.

Apply

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