HRGO Recruitment have a fantastic opportunity for a number of Customer Service Advisors based in the Washington area on behalf of our award winning client with start dates throughout February. This is an on-going assignment, providing primarily e-mail Customer Support and Inbound Calls for a range of campaigns for well known household brands and e-commerce retailers.
Agent Candidate Profile:-
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Ability to demonstrate empathy with the customer
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Dealing with phone based customer related queries and determining the best resolution
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Responding to customer enquiries and complaints by phone, email and letter
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Issuing gift cards and refunds as and when required
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An ability to build rapport with the customer
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An understanding of social media to help keep abreast of clients' products
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Must possess an excellent telephone manner
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A team player who proactively shares knowledge, expertise and ideas
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Ensure the highest level of customer satisfaction at all times
Terms of Contract:-
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£8.70 per hour
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Temp to Perm role for the right candidate
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Over-time available
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Working Hours are based on a 40 hour week contracted between 8.00am and 10.00pm.
You must be an excellent communicator both written and verbal, be confident and have a sound background in customer service or administration.
You must also be available to register with the Agency prior to interview with the Client.
If you are interested in this role, please apply today or call 0191 230 1818 for further information.
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