HRGO Recruitment have a fantastic opportunity for a number of Customer Service Advisors based in the Washington/Gateshead area on behalf of our award winning client with a start date of early May.
This is a temp to perm role and could potentially lead to a permanent contract for the right candidates, dealing with high volume inbound calls, emails and complex queries for one of their prestigious clients within the utility sector.
Agent Candidate Profile:-
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Ability to demonstrate empathy with the customer
* Experience of working within the utility sector would be advantageous
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Dealing with both inbound calls and e-mail based customer related queries and determining the best resolution
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Responding to customer enquiries and complaints by phone, email and letter
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Excellent Technical knowledge with the ability of using various systems
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An ability to build rapport with the customer
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An understanding of social media to help keep abreast of clients' products
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Must possess an excellent telephone manner
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A team player who proactively shares knowledge, expertise and ideas
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Ensure the highest level of customer satisfaction at all times
Terms of Contract:-
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£8.32 per hour
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Temp to Perm role for the right candidate
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Over-time available
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Working Hours are based on a 40 hour week contracted between 9am until 5.30pm Monday to Friday and working Saturday or Sunday, 9am until 5.00pm.
You must be an excellent communicator both written and verbal, be confident and have a sound background in customer service or administration.
You must also be available to register with the Agency prior to interview with the Client.
Please apply today as interviews are being held next week!