Inbound Customer Service Advisors


Tyne and Wear - Gateshead
£8.32 - £8.70 per hour
Temporary
Job Reference
236799/001

HRGO Recruitment have a fantastic opportunity for a number of Customer Service Advisors based in the Washington area on behalf of our award winning client to start Monday, 24th June 2019.

This is a temp to perm role and could potentially lead to a permanent contract for the right candidates, dealing with high volume inbound calls, emails and complex queries for a major Energy Supplier.

Agent Candidate Profile:-

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Ability to demonstrate empathy with the customer
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Dealing with both inbound calls and high volume e-mail based customer related queries and determining the best resolution
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Responding to customer enquiries and complaints by phone, email and letter
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Excellent Technical knowledge with the ability of using various systems
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An ability to build rapport with the customer
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An understanding of social media to help keep abreast of clients' products
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Must possess an excellent telephone manner
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A team player who proactively shares knowledge, expertise and ideas
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Ensure the highest level of customer satisfaction at all times

YOU MUST HAVE AT LEAST 6 MONTHS EXPERIENCE OF WORKING WITHIN THE UTILITY SECTOR.

Terms of Contract:-

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£8.32 per hour
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Temp to Perm role for the right candidate
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Over-time available
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Working Hours are based on a 40 hour week contracted between 9.00am and 6.00pm Monday to Friday and you will also be expected to work 1 in every 2 weekends.

You must be an excellent communicator both written and verbal, be confident and have a sound background in customer service or administration.

The client is holding an Open Day on Thursday, 13th June from 10.30am, so please apply today!

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