HRGO Recruitment are looking to recruit a number of experienced inbound Customer Service Advisors for an Award-winning client based in Sunderland.
The ideal candidate should have come from a solid telesales or retail background, with excellent customer service skills.
Successful candidates have an opportunity to progress to a permanent role after an initial 12-week period. In return for this, you can expect to work in a friendly environment with onsite facilities such as free breakfast when working weekends, desk massages, family fun days, an annual ball invitation and subsidised canteen prices.
Your main responsibilities include: -
Receive inbound calls from new and existing customers
Build an excellent rapport, understanding their needs in a professional manner
Understand and upsell the company products
Data entry and information gathering
Ability to work to KPI'S
IT literate and attention to detail
Experience of working within a call centre environment is desirable
Maintaining high customer service and show enthusiasm
Our client's opening hours are 8am to 10pm Monday to Friday, 8am to 6pm on Saturdays and 9am-5pm on a Sunday, therefore full flexibility is required for these hours. You will be working full time on a flexible shift pattern - rota will be given 6 weeks in advance
All candidates must be able to pass a criminal and financial background check prior to start date.
The start dates for this role will be throughout July and pays between £8.27 to £9.62 an hour.
Interviews will be held next Tuesday and Thursday.